My order shows it is being returned to sender, what do I do?

There are a few reasons an order can be returned to sender, but most often, it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the recipient.

• If this happens, please do the following:
  1. Please double-check the shipping address you have provided.
  2. Reach out to our customer support team at customerexperience@simble.ca and let the team know how you would like to to proceed.
  3. If you wish to have the product reshipped to an updated address, please note that new shipping charges will be applied for orders that have been unclaimed at customs, returned by your you, or had an incorrect address originally provided. It is very important to provided us with the correct shipping address in order to prevent covering these shipping charges.

For more details, please visit our Shipping Policy.