What should I do if it’s past the estimated delivery time and I still haven’t received my order?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation e-mail for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbours (and/or roommates) in case the shipping carrier left the package with them.
• If the shipping address was correct, and the package was not left at the post office or at your neighbours’, get in touch with us at customerexperience@simble.ca with your order number.
• If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost in this case (Free Shipping is not applicable here).

For more details, please visit our Shipping Policy.